Newmarket Holidays


Leave a comment

Competition Terms and Conditions

 Untitled design (14)

Terms and Conditions

This prize draw is open to residents of the UK, Channel Islands, Isle of Man and Republic of Ireland aged 18 years or over, except employees of The Newmarket Group (“Promoter”), their families, agents or anyone else professionally associated with the draw.
Details of how to enter form part of the terms and conditions. It is a condition of entry that all rules are accepted as final and that the competitor agrees to abide by these rules. The decision of the Promoter is final and no correspondence will be entered into.
The winner will be contacted by the Promoter within 14 days of the closing date of the prize draw. Should the Promoter be unable to contact the winner or should the winner be unable to accept the prize, the Promoter reserves the right to award the prize to an alternative winner. The prize as described is available on the date of publication. Should the prize become unavailable, a substitute of equal value shall be provided. The prize is subject to availability, non transferable and there are no cash alternatives. The winner may be required to participate in reasonable publicity on behalf of the Promoter.

Promoter:
The Newmarket Group
Cantium House
Railway Approach
Wallington
Surrey SM6 0BP


Leave a comment

Meet the Newmarket team – Claire Davies

Claire Davies - Newmarket Holidays

 

We recently chatted to Newmarket Holidays’ super-friendly Events Coordinator Claire Davies. Claire has been with the company for an unbelievable 29 years, so she’s a great person to go to if you need information. Plus she’s a delight to work with and has a truly infectious giggle!

Hi Claire, what does your current position here involve?

I’ve had a few different jobs at Newmarket Holidays but in my current role as Events Coordinator, I look after some of our big events such as Andre Rieu in Maastricht and also operate our River Cruises. Although the river cruise side isn’t organising events as such, it makes for a varied job which I love.

You’ve been at the company a long time, Claire. What keeps you here?

Without a doubt the people I work with! Everyone is hard working and interesting in their own way and it really feels like you are part of a big team too – which to me is really important. I also love the travelling I have been able to do with my job. I think I have spent about 15 months of my working life in Disneyland Paris and about the same in New York … as well as visiting The Netherlands, Germany, Belgium and Italy many times. I’ve seen so many changes at Newmarket during my time here and I have literally grown up with the company. I think I’m like Newmarket Rock – if you cut me in two you’d see the Newmarket Logo!

What’s the best place you’ve ever visited and why?

My heart is torn between Paris and New York, probably as I have spent so much time in both. They are vastly different but each has their own special appeal. I am a city girl through and through.

What’s your favourite thing to do on holiday?

Once I am confident I have seen the key sights, I just love to have a wander around and really get a feel for a place. You never fail to find something of interest when you just walk the streets.

Which Newmarket trip would you go on if you could?

I would love to go on the Fall Colours of New England and Canada tour, as the scenery looks stunning in the photos. I am actually going to the Blackpool Illuminations and Tower Ballroom Tea Dance with my best friend in October. I’ve been on many Newmarket holidays over the years to Italy, Spain, Paris, Battlefields and lots of UK tours.

Who is your hero?

My Dad without a doubt. He encouraged me to work in travel when I was younger and loved to travel himself. He was kind, generous and funny. Everything you want in a person.

If you could only eat one meal for the rest of your life, what would it be?

That is the hardest question ever – how on earth can you pick that? I think if you had to pin me down I would go for a full Christmas dinner so I had lots of bases covered.

What would you sing at karaoke night?

I can’t sing but I love it! It would have to be Sweet Caroline – you can’t beat a classic Neil Diamond song.

Can you tell us an interesting fact about yourself?

I volunteered in a Peruvian Orphanage in my thirties. It totally changed my outlook on life which I will be forever grateful for.

Thank you, Claire – it was lovely to chat.


Leave a comment

Win £25 John Lewis vouchers

untitled-design-23

Win a £25 John Lewis voucher in Newmarket Holidays’ photo competition.

How to enter:

– Go to the competition Facebook post.
– In the comments section, post your travel photograph including a caption of where it was taken by midnight on February 23rd.
– Like our Facebook page and we will announce the winner on 24th February.

Terms and Conditions

This prize draw is open to residents of the UK, Channel Islands, Isle of Man and Republic of Ireland aged 18 years or over, except employees of The Newmarket Group (“Promoter”), their families, agents or anyone else professionally associated with the draw.
Details of how to enter form part of the terms and conditions. It is a condition of entry that all rules are accepted as final and that the competitor agrees to abide by these rules. The decision of the Promoter is final and no correspondence will be entered into.
To enter, entrants must post the travel photo they wish to enter in the comments section of the competition post including a caption of where the photo was taken. Once submitted, entries cannot be amended in any way. The entrant agrees that Newmarket Holidays may use the photographs they submit for marketing purposes.
Late, illegible, incomplete, defaced or corrupt entries sent through agencies and third parties will not be accepted. One winner will be selected by the Newmarket Holidays’ design studio. All entries must be received by midnight on Thursday, February 23rd 2016.The winner will be contacted by the Promoter within 14 days of the closing date of the prize draw. Should the Promoter be unable to contact the winner or should the winner be unable to accept the prize, the Promoter reserves the right to award the prize to an alternative winner. The prize as described is available on the date of publication. Should the prize become unavailable, a substitute of equal value shall be provided. The prize is £25 vouchers for John Lewis but the competition is in no way connected to, or in partnership with John Lewis. The prize is subject to availability, non transferable and there are no cash alternatives. The winner may be required to participate in reasonable publicity on behalf of the Promoter.
Events may occur that render the prize draw itself or the awarding of the prize impossible due to reasons beyond the control of the Promoter and accordingly the Promoter may at its absolute discretion vary or amend the promotion and the entrant agrees that no liability shall attach to the Promoter as a result thereof.
These Terms and Conditions are to be interpreted in accordance with English law and any dispute arising out of these Terms or their subject matter is subject to the exclusive jurisdiction of the English Courts.
Promoter:
The Newmarket Group
Cantium House
Railway Approach
Wallington
Surrey SM6 0BP


Leave a comment

Meet tour manager – Eddie Brooks

untitled-design-22

This week we interviewed tour manager Eddie Brooks who has been working with Newmarket Holidays for around 12 years. He’s guided so many of our tours and we receive great feedback about him from our customers. He’s always cheery – nothing is too much trouble and we can really rely on him to remain calm when, from time-to-time, things don’t happen quite as they should.

1. Which tours have you guided with Newmarket and which is your favourite?

For tours I’ve guided, the list is pretty long! In the UK there’s the Cotswolds, Scarborough and the Highlands. In Ireland I’ve guided Dublin and Killarney. In Europe there’s The Rhine,  Amsterdam and Maastricht, Brussels, Ghent and Bruges, Austria, Luxembourg – the list goes on. I have covered so many tours that it’s really difficult to pick a favourite… they are all great trips. My favourite at the moment – well it’s perhaps a toss-up between Germany and the Netherlands – although the biggest buzz I get is definitely covering the Andre Rieu concerts in Maastricht.

2. What do you enjoy most about the job?

Without any doubt it’s the people; the people you meet and the fun you have. For me, they go hand in hand; to have fun you need people and if you have people you have the perfect ingredient to have fun.

3. What makes a great tour manager?

There are all the obvious ones; confidence, being a people person, understanding, humour, empathy etc. But as we are all individuals I don’t think there is any one or any one hundred things that make a great tour manager. I know many excellent tour managers but there are no two alike. I do think that they use their individual abilities to the utmost for the benefit of their passengers.

4. What in particular do you bring to the job?

Besides a lot of laughs, I talk to every single passenger on the coach and ask them questions. I like to find out their expectations – what they want to do and see while on tour – I then do my utmost to cover all the points. I always give out area maps as we approach the place we are visiting. The maps will already have points of interest marked on them – especially those that the passengers particularly want to see. I then cover the usual points of interest in my commentary along with additional points that the passengers have mentioned to me. It makes a tour altogether more personal.

5. What piece of kit would you not leave the home without?

My Samsung tablet and tea, coffee, hot chocolate, cups, lids, sugar and milk… everything I need to make hot drinks for the passengers if the coach does not have any on board. Serving drinks is a very easy way to start conversations.

6. Do any funny/touching moments with customers stick out in your memory?

We left Norwich on our way to the Royal Horse Show at Windsor during the Queen’s Jubilee year. We stopped at Birchanger Services and South Mimms for a break and to pick up passengers. Everyone got off the coach at each stop to stretch their legs. When we arrived at Windsor a lady came to me almost in tears – she said that she needed a shoe shop. I thought she had broken a strap or a heel but had to restrain my laughter when I saw what she had done. She had boarded the coach in Norwich and even though she had been off the coach twice, she only realized when she arrived at Windsor that she had forgotten to put her shoes on when she left home. She was wearing yellow fluffy flip flop house slippers and was very upset. Google was on hand and a shoe shop quickly located.

7. Which destination is at the top of your bucket list?

As a holiday destination; Russia.


Leave a comment

Meet the Newmarket team – Stephanie Blackmun

steph-pic

 

We recently had a quick chat with Stephanie Blackmun – our cheery Sales and Customer Service Supervisor. Steph loves her job and has worked with Newmarket Holidays for around five years, during which time she’s been lucky to experience several Newmarket tours – from India and Canada to Lapland and Andre Rieu. We wanted to know a little more about Steph’s day-to-day life in the office and find out what she enjoys doing on her holidays.

 

Hi Steph, what’s your position at Newmarket Holidays and how long have you worked here?

My position is Sales and Customer Service Supervisor and I’ve been with the company around five years.

What do you enjoy most about working for Newmarket?

I love the fact that every day is different… a different customer, holiday and experience. Every person you speak to will offer you their feedback and tips on the destinations they have visited so I pick up so many new snippets of information about our tours. Likewise, it’s great to share my experiences to help our customers to make the most out of their holiday.

What’s the best place you’ve ever visited and why?

Oooh this is a tough one… anyone who knows me knows how much I love travelling and I rarely go back to the same place twice.  However, I have to say that India has my heart at the moment. There is so much to do and see; great weather, friendly people, beautiful food, lots of culture and you get so much for your money. The first time I went to India was on our India, Tigers & The Taj Mahal tour which is a great introduction to the country and I highly recommend it. The Taj Mahal was a sight I will never forget and definitely one to tick off the bucket list. I recently came back from Sri Lanka and fell in love all over again; it’s such a diverse place to visit. There was so much natural beauty, as well as gorgeous beaches and interesting temples. Plus I saw turtles and actually came up close to a leopard in Yala National Park!

What’s your favourite thing to do on holiday?

Definitely sightseeing. Don’t get me wrong I love to sit back, relax and sunbathe but you can’t beat exploring a new place or country.

You’ve been on quite a few Newmarket tours. Which ones are now on your bucket list?

As well as the tours above I have been to see the Blackpool Illuminations by coach, taken in Amsterdam and the Bulbfields on our lovely MS Olympia and I have seen many of the London theatre shows. I would absolutely love to do our tour to South Africa, or even Thailand, Cambodia and Vietnam as these parts of the world I am yet to explore.

Who is your hero?

My hero would have to be my grandfather who is no longer with us but from a very young age encouraged us to try new things and experience new cultures. We visited Portugal for our annual family holiday and my grandfather encouraged further travels. He thought I should experience the world and spread my wings whilst I could.

What three things would you take on a desert island?

I would take a good book as I love reading and could then use it to light a fire. Also I’d take a mirror to use as a rescue signal and lots of water.

Very practical! And if you could only eat one meal for the rest of your life, what would it be?

Ooh again a tricky one as I love my food! I would have to say my all time favourite would be seafood –  especially mussels.

Can you tell us an interesting fact about yourself?

I have raised around £10k for various charities over the years. Also, something that most people don’t know is I am teaching myself to knit. If anyone has any tips or easy patterns please get in touch!

Thanks Steph – it was lovely to chat!

If you’d like to speak to Stephanie about any of the Newmarket tours she’s completed then please email social@newmarketholidays.co.uk and we can arrange for her to give you a call.


Leave a comment

Meet tour manager Veronica

untitled-design-5

 

We recently caught up with one of our tour managers, Veronica, to find out a bit more about her life on the road with Newmarket Holidays. Veronica has been with us for many years and currently works on our London Theatre breaks.

1. How long have you been a Newmarket Holidays’ Tour Manager?

Gosh, I couldn’t be precise. I worked in the Customer Liaison Department for many years before I finally made the move to ‘go on the road’. For a while I just did little weekend tours and combined tour managing with my office job before I eventually made the decision to move entirely over to tour managing, and that was 12 years ago. I’ve certainly been with Newmarket Holidays a long time – around 25 years at least!

2. What is it about the job that you love?

The variety, and of course the customers. You meet such a diversity of people and even if I do the same tour week after week, it’s always different.

3. What makes a great tour manager?

Well, there’s a question! You have to enjoy it. If you do, it’s infectious and I like to think that my passengers enjoy it too. Not forgetting the coach drivers… a skillful, friendly coach driver makes a very important contribution to the success of any tour. The tour manager and driver are the team that bring together the final product after hours of work put in by those in the office. In addition, one most important little word speaks volumes – preparation, preparation, preparation!

4. Is there anything in particular that you like to offer customers?

I love history so I enjoy researching new tours. My favourite commentary stories are ‘people stories’ – historical or topical characters or organisations that have an interesting or heroic background and are associated with the places that we visit. I think passengers enjoy short but factual stories. Also, a small thing I like to do is remember the names of passengers travelling alone and have a brief chat with them, particularly on the first day of a tour.

5. What piece of kit would you not leave the home without?

Maps, particularly for passengers who are unfamiliar with our capital city. Some people find London quite daunting and wouldn’t venture a great distance alone. It’s one thing to explain to passengers where an attraction is located but it makes more sense to give them a decent map and mark things for them. Also I always carry a notepad for bus numbers, phone numbers and any other bits of information they may need. I find that people prefer to have something in writing to refer to.

6. What’s your favourite show in London and why?

Mamma Mia and Billy Elliot were both memorable, cheerful and lively. You came out at the end feeling happy. Also – long-finished I know – but Shrek was super. I saw it when Amanda Holden played the princess. She was brilliant.

7. Without giving away names or details, do any funny/touching moments with customers stick out in your memory?

Not a West End tour but in Antwerp. Passengers had free time in the city and I’d walked with them to the Grote Markt in the centre having told them of some places they might like to visit. When passengers came back to the coach, a lovely middle-aged couple were smiling broadly. The lady was proudly showing off a beautiful solitaire diamond ring that must have far exceeded the cost of their holiday. They’d been to the Diamond Quarter and there’d been an impromptu engagement. The coach erupted with cheers and applause!

8. When Newmarket guests are at their show, how do you fill the time?

Guests often ask me this question. Oxford Street and St Christopher’s Place seem to have a magnetic pull on me. I spend far too long and far too much money in these places! Occasionally, something special will be taking place like the ‘Poppies’ at the Tower of London. Sometimes I’ll meet a friend or another tour manager and have a leisurely meal with them. The time passes really quickly.

9. Have you ever rescued a victory from the jaws of defeat?

I can’t really think of anything memorable but guests do sometimes get disorientated and naturally worry that they won’t find the coach, we’ll leave without them and that they’ll be stranded in a strange city. However, they are all provided with a basic West End map with my mobile number on it. I sometimes have passengers who’ve gone astray but, thus far, have always been able to locate them.

10. What restaurants or bars would you recommend for a pre-theatre dinner?

When it comes to pre-theatre restaurants and bars, the West End is full of them. However, Sarastro’s in Drury Lane is certainly unusual. It’s ornate and has some cosy, intimate corners for dining. It has a ‘cheeky’ theme and suffice to say the toilets, whilst immaculately clean, are a topic of much conversation! Rules in Maiden Lane is famed for its association with Edward VII and Lily Langtree. It offers good service, a very decent menu and makes a super ‘special event’ venue but you have to pre-book. I would suggest that theatre-goers take an early meal. There are so many restaurants to choose from but they may be very crowded on a Saturday evening. Some diners get to the restaurant early, spend a long time at the table and don’t leave until shortly before their show is due to start. For me though, it’s likely to be a basic ‘Pret’ or a Chinese buffet!

 


Leave a comment

Win 2 tickets to The Go-Between!

the-go-between-screen-shot-2016-02-10-2000x1200 (1)

Win 2 tickets to see Michael Crawford on the West End stage in The Go-Between, a tragic tale of secret love and innocence lost. How to enter:

  • Go to the competition Facebook post
  • In a comment, tag the friend you would take with you to see The Go-Between and tell us why you’ve chosen this person.
  • Follow our Facebook page and wait till the close of the competition (29th August) when we will announce the winner!

Terms and Conditions

  1. This prize draw is open to residents of the UK, Channel Islands, Isle of Man and Republic of Ireland aged 18 years or over, except employees of The Newmarket Group (“Promoter”), their families, agents or anyone else professionally associated with the draw.
  2. Details of how to enter form part of the terms and conditions.  It is a condition of entry that all rules are accepted as final and that the competitor agrees to abide by these rules.  The decision of the Promoter is final and no correspondence will be entered into.
  3. To enter, entrants must tag the person they would take with them to see The Go-Between via the Facebook post here [to be hyperlinked] and say why they would bring this person; entry is restricted to one per person.  Once submitted, entries cannot be amended in any way.
  4. Late, illegible, incomplete, defaced or corrupt entries or entries sent through agencies and third parties will not be accepted.  No responsibility can be accepted for lost entries and proof of despatch will not be accepted as proof of receipt.  One winner will be drawn at random from all entries received by the closing date.
  5. All entries must be received by midnight on Friday, August 29th, 2016.
  6. The winner will be contacted by the Promoter within 14 days of the closing date of the prize draw. Should the Promoter be unable to contact the winner or should the winner be unable to accept the prize, the Promoter reserves the right to award the prize to an alternative winner, drawn in accordance with these terms and conditions.
  7. The prize as described is available on the date of publication. Should the prize become unavailable, a substitute of equal value shall be provided.
  8. The winning entrant will win two tickets to see The Go-Between starring Michael Crawford at the Apollo Shaftesbury Avenue.
  9. The prize must be taken as one package.
  10. The prize does not include travel, travel insurance, food and drink, personal expenditure or incidental costs, other than where mentioned.  Alterations and upgrades are subject to availability and at the winner’s own expense.
  11. Once confirmed, the prize date cannot be amended.  The winner and their guest must travel together at all times.
  12. The prize is subject to availability, non transferable and there are no cash alternatives.
  13. The winner may be required to participate in reasonable publicity on behalf of the Promoter.
  14. Events may occur that render the prize draw itself or the awarding of the prize impossible due to reasons beyond the control of the Promoter and accordingly the Promoter may at its absolute discretion vary or amend the promotion and the entrant agrees that no liability shall attach to the Promoter as a result thereof.
  15. These Terms and Conditions are to be interpreted in accordance with English law and any dispute arising out of these Terms or their subject matter is subject to the exclusive jurisdiction of the English Courts.

Promoter:

The Newmarket Group

Cantium House

Railway Approach

Wallington

Surrey SM6 0BP